Returns
RETURNS WILL NOT BE ACCEPTED WITHOUT AUTHORIZATION.
Please call us or email below
for a return authorization number, and return address. Do not return to
the address listed below, this will only delay or void a refund.
Returns are accepted within 30 days of original
purchase date. Returned product must be received in new resellable condition.
Refund checks will be processed within approximately 15
business days of return, less any original outgoing freight expenses.
Warranties - No
warranties are offered by Elite Xpressions, warranties apply to only
manufacturers warranties where noted.
Damaged or Defective
Merchandise
Please be sure to inspect all items for damage, if a box appears to be severely
damaged, do not sign for anything if you do not feel
it is in good condition, please refuse the package.
If any item you purchased from Elite-Xpressions was
damaged in shipping, or appears to be defective,
please call us right away so that we may arrange to
repair or replace it. Please keep all packaging as
the freight companies may need to inspect it, or we
may request you return the items. If you find concealed
damage after opening products, you have 48 hours to
report it to Elite Xpressions. We can not honor any
claim after 48hrs. If Elite Xpressions has
made a mistake while processing your order, we will
do everything in our power to correct it.
BLT Roll Out Flooring
BLT roll out flooring is
very expensive to ship due to it's size and weight.
Therefore, no returns are excepted. Elite
Xpressions will correct any shipping errors or
damages immediately, and BLT will honor the product
with a manufacturers 5 year warranty. For more
information about BLT's warranty please visit:
http://www.elite-xpressions.com/flooring_about.htm.
BLT Custom Cut
Flooring
Custom sizes are
special ran by the manufacturer. Custom orders
may be cancelled prior to material being ran,
however, once the manufacturer begins to process the
custom order no cancellations or changes can be
accepted. Absolutely no returns on custom
orders.
Park Smart Clean Park:
Any shipping errors or
freight damages will be taken care of immediately.
If you wish to return a Park Smart product, please
email us for
Return Instructions for a return authorization
number and return address. Product will need
to be returned at customers expense. Once the
item is received in like new resalable condition,
customer will be refunded the cost of the product,
less outbound shipping cost, a 5% restocking fee and
any drop ship fees incurred by Elite Xpressions.
If product is damaged by
freight company during the return to the warehouse,
it will be the customers responsibility to file a
claim with the freight company, as Elite Xpressions
would not have authorization to file a claim.
In the case of a damaged return, Elite Xpressions
will provide customer will all documents needed to
file a claim in order to receive full reimbursement
from the freight company and Elite Xpressions will
no longer be responsible for issuing a refund.
Park Smart Tsunami Seals or Storm Shield Garage Door Thresholds
If for any reason
you wish to return a threshold you may do so within 30 days of purchase
date. Please email us for
Return Instructions and provide us with your original order ID# and
name. Please allow 24 to 48 hours for a response. The
thresholds will be returned to Elite Xpressions designated address at the
customers expense.
Gel Pro Kitchen
Mats
If for any reason you wish to return a Gel Pro
Kitchen mat, you may do so within 30 days of
purchase date. Please email us for
Return Instructions and provide us with your
original order ID# and name. Please allow 24
to 48 hours for a response. The Gel Pro's will
be returned to Elite Xpressions designated address
at the customers expense. Mat must be received
in like new unused condition, and may incur a
restocking fee depending on the condition. Any
warranty issues need to be addressed to the
manufacturer.
Beauty Salon Mats Custom sizes or
certain colors are
non-refundable and non-exchangeable. If you
are not sure about a color, please email us for a
sample before ordering. On authorized returns,
the manufacturer charges a 30%
restocking fee on returns of stocked size mats, must
be received in like new condition, returned at
customers expense. Why such a high restock
fee? The mats are cut when a customer places
an order, they are not kept in stock on shelf, so
when a mat is returned it must be processed,
repackaged, and stocked which is a lot of processing
and handling by the manufacturer. Some styles
are non-refundable by the manufacturer. Once
returned merchandise is received, a refund check
will be mailed less any restocking fees and original
outbound shipping cost.
Anti-Fatigue Mats (Industrial) Custom sizes
are non-refundable. The manufacturer charges a
30% restocking fee on returns of stocked size mats,
must be received in like new condition, returned at
customers expense. Why such a high restock
fee? The mats are cut when a customer places
an order, they are not kept in stock on shelf, so
when a mat is returned it must be processed,
repackaged, and stocked which is a lot of processing
and handling by the manufacturer. Some styles
are non-refundable by the manufacturer. Once
returned merchandise is received, a refund check
will be mailed less any restocking fees and original
outbound shipping cost.
Display Cases
If you are unhappy
with your Display Case purchase you many return it
within 15 days at your own expense. You will
receive a full refund for the product once it is
received back at our warehouse and inspected.
Shipping and handling is non refundable. No
returns on custom built cases.
All Other Merchandise
If for some reason you are not
satisfied with your purchase, please call or email our
Customer Service for more
information.
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