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   Elite Xpressions Returns Policy

Returns

RETURNS WILL NOT BE ACCEPTED WITHOUT AUTHORIZATION.

 

Damaged or Defective Merchandise
Please be sure to inspect all items for damage, if a box appears to be severely damaged, do not sign for anything if you do not feel it is in good condition, please refuse the package.  If any item you purchased from Elite-Xpressions was damaged in shipping, or appears to be defective, please call us right away so that we may arrange to repair or replace it. Please keep all packaging as the freight companies may need to inspect it, or we may request you return the items. If you find concealed damage after opening products, you have 48 hours to report it to Elite Xpressions. We can not honor any claim after 48hrs.  If Elite Xpressions has made a mistake while processing your order, we will do everything in our power to correct it.
 

BLT Roll Out Flooring

BLT roll out flooring is very expensive to ship due to it's size and weight.  Therefore, no returns are excepted.  Elite Xpressions will correct any shipping errors or damages immediately, and BLT will honor the product with a manufacturers 5 year warranty.  For more information about BLT's warranty please visit:  http://www.elite-xpressions.com/flooring_about.htm

 

BLT Custom Cut Flooring

Custom sizes must be special ran at the manufacturer.  Custom orders may be cancelled prior to material being ran, however, once the manufacturer begins to process the custom order no cancellations or changes can be accepted.  Absolutely no returns on custom orders.

 

Park Smart Products:

Any shipping errors or freight damages will be taken care of immediately. If you wish to return a Park Smart product, please call Elite Xpressions for a return authorization number and return address.  Product will need to be returned at customers expense.  Once the item is received in like new resalable condition, customer will be refunded the cost of the product, less outbound shipping cost, a 5% restocking fee and any drop ship fees incurred by Elite Xpressions. 

 

If product is damaged by freight company during the return to the warehouse, it will be the customers responsibility to file a claim with the freight company, as Elite Xpressions would not have authorization to file a claim.  In the case of a damaged return, Elite Xpressions will provide customer will all documents needed to file a claim in order to receive full reimbursement from the freight company and Elite Xpressions will no longer be responsible for issuing a refund.

 

Electric Fireplaces Return Policy

Please carefully inspect all items for damage. Note any damage on the freight bill when you sign for your order. If you find concealed damage after opening products, you have 48 hrs to report it to Elite Xpressions. As stated in the first paragraph - we can not honor any claim after 48hrs. 

 

Our fireplaces are expensive to ship.  If for some reason you are not satisfied with your fireplace, you may return it to us within 15 days, for a refund or credit. However, you will be billed any shipping fees incurred, outbound and inbound.  All Custom Mantel Fireplaces are non refundable, although we will replace any faulty equipment.  Please call our Customer Service Representatives for a Return Authorization and the correct return address.

 

Display Cases

If you are unhappy with your Display Case purchase you many return it within 15 days at your own expense.  You will receive a full refund for the product once it is received back at our warehouse and inspected.  Shipping and Handling is non refundable.  No returns on custom built cases.


Other Merchandise

If for some reason you are not satisfied with your purchase, please call one of our Customer Service Representatives for more information.   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Parking Mat | Garage Door Seal | Garage Floor | Garage Flooring | Garage Storage | Garage Storage System

Mosquito Magnet | Park Smart | RaceDeck | Shadow Box | Garage Cabinet Storage | Shop Vac | Garage Floor Tiles


 

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